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North Hyde Practice
167 North Hyde Road, Hayes, Middlesex UB3 4NS | Telephone: 020 8573 8560
Rated 4.7 on Google ReviewsPrescriptions
Repeat prescriptions are medications which appear on the reverse of your prescription which your doctor would like you to continue on a regular basis.
Use the NHS App
North Hyde Practice would like to invite you to use The NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.
The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your Prescription record at the Practice.

Online Form
If you're not registered with SystmOnline, you can use our online form
If you do not have a NHS App account, you can still order your repeat prescription via our online Repeat Prescription form. No account required.
Your Local Pharmacy
Pharmacies offer a prescription collection service from our Practice

Pharmacy Ordering / Collection Service
Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.
In Person
Fill in a prescription request form or underline the items needed on the tear-off side of your prescription and drop it into the surgery.
Please do not order any medications you do not need.
By Post
You can post your prescription slip or written request to us at the Practice
You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery.
Repeat Dispensing
If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from your pharmacist. This means you won't have to visit the surgery every time you need more medicines.
Changes to Over-the-Counter (OTC) Medicine Prescriptions
Changes to Over-the-Counter (OTC) Medicine Prescriptions
GPs, nurses, and pharmacists are no longer routinely prescribing medicines for minor health conditions that can be bought over the counter (OTC) at pharmacies or supermarkets. The NHS is making this change to ensure resources are prioritised for those with more serious or long-term conditions.
The NHS currently spends around £136 million a year on prescriptions for OTC medicines such as paracetamol, which are readily available at a lower cost in pharmacies and supermarkets. Reducing these prescriptions allows the NHS to focus funding on essential services and treatments for conditions like cancer, diabetes, and mental health care.
Why Has My Prescription Been Cancelled?
If you previously received a prescription for an OTC medicine that is no longer routinely prescribed, this may have been removed from your repeat medication list. You can buy these treatments from a pharmacy, supermarket, or online. If you believe you have an exception (see below), please discuss this with your GP or pharmacist.
Conditions for Which OTC Medicines Are No Longer Prescribed
Prescriptions will not usually be provided for conditions that can be self-treated, including:
- Common conditions – sore throat, coughs, colds, hay fever, mild acne, diarrhoea (adults), indigestion, headaches, minor pain, period pain
- Skin conditions – dandruff, dry skin, nappy rash, athlete’s foot, insect bites, sunburn
- Children’s conditions – teething, colic, head lice
- General health concerns – travel sickness, haemorrhoids, oral thrush, warts, verrucae
- Vitamins, minerals & probiotics – these are available through a healthy, balanced diet
Exceptions: When You May Still Get a Prescription
In some cases, an OTC medicine may still be prescribed if:
- You have a long-term condition (e.g. arthritis, inflammatory bowel disease).
- The minor illness is complex or severe (e.g. migraines that don’t respond to OTC treatment).
- The medicine is required to manage side effects of a prescribed treatment (e.g. laxatives for opioid painkillers).
- The medicine cannot be bought OTC due to licensing restrictions (e.g. for young children or pregnancy).
- The prescribing clinician feels the patient cannot self-care due to vulnerability.
How Your Pharmacist Can Help
Your local pharmacy team can provide expert advice and help you choose the most appropriate treatment. If they believe your symptoms require further assessment, they will advise you on the next steps, such as contacting your GP or NHS 111.
Self-Care: What You Can Do
Keeping basic medicines at home allows you to treat common conditions immediately without needing to see a healthcare professional. These may include:
- Pain relief – paracetamol, ibuprofen
- Cold & flu remedies – decongestants, throat lozenges
- Stomach & digestion aids – antacids, oral rehydration salts
- Skin treatments – antiseptic cream, plasters, sunscreen
- Children’s medicines – age-appropriate pain relief and teething gels
What If My Symptoms Don’t Improve?
If your symptoms persist despite self-care, take the following steps:
- Ask your pharmacist for further advice.
- Call NHS 111 if you’re unsure what to do.
- Contact your GP if your symptoms worsen.
A&E and 999
A&E and 999 should only be used for serious and life-threatening emergencies.
The NHS App
North Hyde Practice would like to invite you to use The NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.