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Prescriptions
Ordering a repeat prescription
Repeat prescriptions are medications which appear on the reverse of your prescription which your doctor would like you to continue on a regular basis.
- Please allow us 48 hours (two working days), to process your prescription request.
- We do not accept repeat prescription requests over the phone.
Only order what you need.
Unused medicines cost the NHS around £300 million every year.
- Stop medicine shortages
- Stop medicines at home from going out of date
- Protect the environment
- Make best use of NHS resources
Learn more about what you can do
- Check your medication before submitting a repeat prescription request
- Only request the items you need
- Let the practice know if you are no longer taking a medication
- Return unused or out-of-date medicines to your local pharmacy for safe disposal
When you order a prescription online, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.
Order online
How to order:
Your local pharmacy
Pharmacy ordering and collections
Pharmacies offer a prescription collection service from our Practice.
Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
In Person
Fill in a prescription request form or underline the items needed on the tear-off side of your prescription and drop it into the surgery.
Please do not order any medications you do not need.
By Post
You can post your prescription slip or written request to us at the Practice
You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription, please contact us.
Further prescriptions information
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescriptions charges
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Changes to over-the-counter (OTC) medicine prescriptions
Changes to Over-the-Counter (OTC) Medicine Prescriptions
GPs, nurses, and pharmacists are no longer routinely prescribing medicines for minor health conditions that can be bought over the counter (OTC) at pharmacies or supermarkets. The NHS is making this change to ensure resources are prioritised for those with more serious or long-term conditions.
The NHS currently spends around £136 million a year on prescriptions for OTC medicines such as paracetamol, which are readily available at a lower cost in pharmacies and supermarkets. Reducing these prescriptions allows the NHS to focus funding on essential services and treatments for conditions like cancer, diabetes, and mental health care.
Why Has My Prescription Been Cancelled?
If you previously received a prescription for an OTC medicine that is no longer routinely prescribed, this may have been removed from your repeat medication list. You can buy these treatments from a pharmacy, supermarket, or online. If you believe you have an exception (see below), please discuss this with your GP or pharmacist.
Conditions for Which OTC Medicines Are No Longer Prescribed
Prescriptions will not usually be provided for conditions that can be self-treated, including:
- Common conditions – sore throat, coughs, colds, hay fever, mild acne, diarrhoea (adults), indigestion, headaches, minor pain, period pain
- Skin conditions – dandruff, dry skin, nappy rash, athlete’s foot, insect bites, sunburn
- Children’s conditions – teething, colic, head lice
- General health concerns – travel sickness, haemorrhoids, oral thrush, warts, verrucae
- Vitamins, minerals & probiotics – these are available through a healthy, balanced diet
Exceptions: When You May Still Get a Prescription
In some cases, an OTC medicine may still be prescribed if:
- You have a long-term condition (e.g. arthritis, inflammatory bowel disease).
- The minor illness is complex or severe (e.g. migraines that don’t respond to OTC treatment).
- The medicine is required to manage side effects of a prescribed treatment (e.g. laxatives for opioid painkillers).
- The medicine cannot be bought OTC due to licensing restrictions (e.g. for young children or pregnancy).
- The prescribing clinician feels the patient cannot self-care due to vulnerability.
How Your Pharmacist Can Help
Your local pharmacy team can provide expert advice and help you choose the most appropriate treatment. If they believe your symptoms require further assessment, they will advise you on the next steps, such as contacting your GP or NHS 111.
Self-Care: What You Can Do
Keeping basic medicines at home allows you to treat common conditions immediately without needing to see a healthcare professional. These may include:
- Pain relief – paracetamol, ibuprofen
- Cold & flu remedies – decongestants, throat lozenges
- Stomach & digestion aids – antacids, oral rehydration salts
- Skin treatments – antiseptic cream, plasters, sunscreen
- Children’s medicines – age-appropriate pain relief and teething gels
What If My Symptoms Don’t Improve?
If your symptoms persist despite self-care, take the following steps:
- Ask your pharmacist for further advice.
- Call NHS 111 if you’re unsure what to do.
- Contact your GP if your symptoms worsen.
A&E and 999
A&E and 999 should only be used for serious and life-threatening emergencies.