MAKING AN APPOINTMENT

You can now book your apppointments ONLINE using  Patient Access

To find out more information and to register for this service, please click here

 

Appointments

The practice operates an appointment system for the doctor and the practice nurse. An appointment can be made by ringing: 020 8573 8560, or calling into the reception in person.

We aim to offer appointments to see a doctor / nurse within 48 hours of your request. If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day. Appointments can also be made in advance of up to 2 weeks.

Surgery is closed over the weekends and public holidays.

 

Urgent Attention Out of Normal Hours

If you require urgent medical attention when we are closed, you should dial:

  • 999 – In Cases Of Emergency (Please use responsibly)
  • 111 – If you require urgent medical help or advice, but it is not life threatening.
 

NHS 111 Service

NHS 111 – a new medical telephone service – is now available in Cambridgeshire and Peterborough.

NHS 111 has been introduced to help make it easier for residents to access local health services, advice and information. People living in Cambridgeshire and Peterborough can now call 111 when in need of medical help fast, but it isn’t a 999 emergency. 111 is available 24 hours a day, 7 days a week, 365 days a year and calls from landlines and mobile phones are free.

When to use it You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. You should call 111 if:

  • it’s not a 999 emergency
  • they think they need to go to A&E or another NHS urgent care service;
  • they don’t think they can wait for an appointment with their GP; or
  • they don’t know who to call for medical help.

For immediate, life-threatening emergencies, people should continue to call 999. If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

How does it work? The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics.

They'll ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you to the local service that can help you best.

That could be A&E, an out-of-hours doctor, an urgent care centre, a walk-in centre, a community nurse, an emergency dentist, or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they'll immediately arrange for one to be sent to you.

 

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.